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Frequently Asked Questions

WSendy is a marketing SaaS platform that allows you to manage and automate your WhatsApp , Telegram marketing campaigns or both. It offers features such as broadcast messaging, team collaboration, AI-powered chatbots, and an AI assistant for content creation and more

You can use Wsendy for various purposes to boost your business, including cold outreach, customer support, lead generation, live conversations, track your business & team and more.

Yes, Wsendy is completely legit and safe for your business. It complies with Meta and Telegram API standards and works only with official APIs. Unlike other platforms that may use unofficial APIs, which can put your WhatsApp or Telegram account at risk, Wsendy ensures your account is secure and reliable. With Wsendy, you're in safe hands.

It usually takes less than 5 minutes to officially connect your WhatsApp number with our platform. The same applies to Telegram. Simply follow the easy steps provided here: [link to instructions].

Our Message Quota system is hybrid and applies to both WhatsApp and Telegram messages. When we refer to word "message," we mean any message sent via WhatsApp or Telegram and associated with a conversation. For example, if you have a 10k message limit, you can use it to send either 10k WhatsApp message or 10k Telegram message, or a mix of both, such as 6,000 WhatsApp message and 4,000 Telegram message for example, so in general it all depends on your conversation limit and your preferred marketing channel.

No, it's not necessary to use your personal number. In fact we do recommend using a brand-new number for better performance. As using a previously used number can result in the loss of previous conversations and contacts. However, you can choose any number to add to your Facebook Business Manager. Once it's added, it will automatically appear on our platform after you integrate your Meta API.

You can send and schedule campaigns with text, images, audio, videos, and PDFs. Additionally, you can include action buttons like quick replies and call-to-action buttons.

ntegrating our no-code chatbot with your website, store, or other platforms is very easy & simple. Simply copy the provided code snippet and paste it into the header of your website. Once added, you can start collecting leads, answering questions, and engaging in conversations directly from Wsendy using your WhatsApp account.

There are no limitations from our side; it depends on the third-party platform. For Telegram, you can send up to 30 messages per second. For WhatsApp, the limit starts at 250 unique messages per day with a warming-up process. As your performance improves in terms of open and response rates, WhatsApp will gradually increase the limit to 1,000, 10,000, and eventually up to unlimited messages per day.

First let's understand quickly how does Meta function when it comes to their Whatsapp API 

How It Works
WhatsApp charges based on the number of conversations, not individual messages. There’s no limit to the number of messages you can send within a 24-hour conversation.

  • User-Initiated Conversations: These occur when a user sends a message first. Businesses can reply freely within a 24-hour window.
  • Business-Initiated Conversations: These start when a business sends a message outside the 24-hour window and requires a template.

Conversation Sessions
Each conversation lasts 24 hours, beginning when the first message is sent. During this period, you can exchange unlimited messages at no extra cost. You’ll be charged once per conversation session.

Pricing by Region
Charges depend on the user's country. Rates for user-initiated and business-initiated conversations vary by region.

Free Tier Conversations
You get 1,000 free conversations per month for each WhatsApp Business Account (WABA). This applies regardless of the number of numbers attached. The free tier is refreshed monthly.

Free Entry Points Conversations
Conversations started via call-to-action buttons on Ads that Click to WhatsApp or Facebook Page buttons are free. Subsequent conversations with the same user will be charge.

Where you can find always updated new pricing meta costs here so you can know exactly how much it can cost you monthly to run your whatsapp business with official meta api.

There are several reasons why Wsendy stands out let's count some of them :

  1. Official API Integration: Your business is secure with our use of official Meta and Telegram APIs, ensuring compliance and reliability.

  2. Multi-Channel Platform: We give you the possibility to manage both WhatsApp and Telegram within the same credit system, giving you flexibility and convenience.

  3. Cost-Effective Solutions: We're much more cost effective than most other players in the market as we always care about our customers more than their pockets by providing excellent service without breaking the bank.

  4. Exceptional Support: At WSendy you enjoy with top-notch support and an outstanding user experience, with dedicated assistance to help you succeed.

  5. Unique Features : At WSendy, we strive to lead the market by continually updating our platform with the latest solutions for WhatsApp and Telegram marketing. Our unique features include Advanced AI Integration, Team Integration, Low-Code Chatbot and much more features on the way at the best reasonable prices in the market.

Yes, you can cancel, renew, or update your subscription at any time based on your needs.